Increasing Acceptance of Taxi Services in Urban Areas of India

 

Increasing Acceptance of Cab Services in Urban Areas of India

Driving especially after long working hours and a busy day can be a tedious activity in over populated cities. But thanks to the growing organized car rental Service provider industry and the support of technology that in order to commute between places, all people have to do is to download the mobile app or search on google on their smart phones and simply book a cab or a taxi anytime and from any place. 

Playing a major role as a transportation option in many cities in India Taxis can now be used to complement insufficient public transport systems based on trains or buses. Countries which are developed can use taxis as a substitute mode of transportation as compared to developing ones where such services are availed as there is lack of good public transport support facility. There is a growing need of cab services in an extremely hectic lifestyle where you can save lot of energy and feel relaxed of not holding the steering wheel for hours. 

Among the various modes of transport in urban areas, cabs are bringing important means of transportation to the metropolitan areas of India. Car rental service sector has undergone lot of transformation due to technological growth. 

The cab aggregator business is booming due to the huge development of smartphone users and the Internet ecosystem in a country where the transport infrastructure is still rasping and safe public and private commuting options are very less companies namely Ola, Uber, Meru, Inorbit cabs and Taxi for Sure are showing a boom in demand for the Cab Service due to changes in user's lifestyle for on-demand service and convenience. 2 major players in this market which are Ola and Uber have shown an explosive growth over previous years as they charge less as compared to the prices of auto rickshaws.

 Both these dominant players which are becoming highly popular among Indian consumers have a keen desire to increase their market share, attain economies of scale and Finally provide customer satisfaction. These cab aggregators are spending huge money on recruiting thousands of drivers for marketing and giving customers discounts. Also the massive investment in GPS equipment and communication system has improved the services provided by taxi players through better car rides. 

This paper makes a qualitative attempt to do a comparative study of 2 such Cab Service aggregators which have drastically changed the way in which Indian consumers commute on a daily basis-UBER and OLA. The paper is qualitative and makes an attempt to recognize the Indian Cab service industry dynamics, an overview of the Car Aggregation industry in India, current scenario, issues and the recent developments in the industry are highlighted. An in-depth overview on the business models of Uber and Ola has also been made which are focusing on matching the demand and the supply, resulting in a win-win scenario for customers, drivers and cab aggregators.

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